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Managing Auto Service Center Staff is Brian Gillis' bread and butter. During his decades in the automotive industry, Brian has owned and managed multiple auto repair shops. Now, he is a dedicated business coach with his company You Net Results, guiding shop owners on how to effectively manage staff, and get their automotive businesses stacking up profits. In this video, Gary Gunn interviews Brian on the fine art of managing staff in an auto service center on a daily basis. Regarding the people you manage, it's always hard deciding when and if you should let an employee go. There are only three reasons to fire a technician, general manager, or service advisor: 1. They don't know 2. They don't care 3. They can't do If a staff member doesn't know, that's on you. It's up to you as the auto service center owner or manager to ensure your staff know what their duties are. That's why we focus so much on training and automotive systems and processes. Once you know that they "know" what they should be doing, it's easy to answer the questions of whether they care enough to do it properly, and they actually have the skills to. Another quick lesson Brian has learned is that success isn't dependent on any one factor. When many pieces come together, they create massive results. There is no one magic bullet. --- Showcase is a podcast series focused on Automotive Repair Shop Owners. Since 1979, Gary Gunn, AAM has worked with owners in both equipment sales and business coaching. Now, Gary brings his experience and expertise to shine a spotlight on industry success stories and share tools to help others take their shops to the next level. Visit AutoShopShowcase.com to sign up for monthly business mentoring with Gary Gunn for your auto repair shop. Follow Showcase on Facebook: https://www.facebook.com/showcasegarygunn Subscribe to Showcase on Youtube: https://www.youtube.com/channel/UCUAcLSWybaYxf5lULXM835g/ --- #automotivetechnician #serviceadvisor #management #autorepairvideos #autorepairshop #automotiveindustry #interview #automotivebusiness #autoshop #repairshop #showcase #interviews #generalmanager #automotivetraining #businessowner
Coach Brian Gillis On Managing Auto Service Center Staff
Gary Gunn hosts a roundtable of automotive industry professionals about auto shop owners build trust with staff. Bryan Kelley shares his experience as an auto service center owner on how he builds trust in his team. This is a two way relationship. Shop Owners, General Managers, Mechanics, and Auto Repair Technicians must all learn to trust each other so the whole business can thrive and serve customers. --- Showcase is a podcast series focused on Automotive Repair Shop Owners. Since 1979, Gary Gunn, AAM has worked with owners in both equipment sales and business coaching. Now, Gary brings his experience and expertise to shine a spotlight on industry success stories and share tools to help others take their shops to the next level. Visit AutoShopShowcase.com to sign up for monthly business mentoring with Gary Gunn for your auto repair shop. Follow Showcase on Facebook: https://www.facebook.com/showcasegarygunn Subscribe to Showcase on Youtube: https://www.youtube.com/channel/UCUAcLSWybaYxf5lULXM835g/ --- #buildingtrust #buildingtrustinrelationships #stafftraining #autorepairvideos #autorepairshop #automotiveindustry #interview #automotivebusiness #autoshop #repairshop #businesstips #interviews #businessgrowth #automotivetraining #businessowner
Fireside Talks Ep2: How Auto Shops Build Trust With Staff
Gary interviews longtime friend Doug Wick about changing your auto shop management mindset, his miraculous healing from leukemia, and designing your business's solutions rather than trying to create them. Doug believes that in order to change your results, you have to adjust your mindset. Sometimes in order to get out of your own way, you should employ strategies like exit interviews. These can help you tweak what needs to improve in your auto service center's systems and processes. So many auto repair shop owners and managers have the wrong mindset, looking outward instead of in. Change your thoughts and change the world around you. Are the issues in your automotive repair business happening because you are allowing them? Maybe it's time to take accountability and change your thoughts. Check out Doug's blog "Strategic Discipline" on the Positioning Systems network: https://strategicdiscipline.positioningsystems.com/blog-0/author/douglas-a-wick --- Showcase is a podcast series focused on Automotive Repair Shop Owners. Since 1979, Gary Gunn, AAM has worked with owners in both equipment sales and business coaching. Now, Gary brings his experience and expertise to shine a spotlight on industry success stories and share tools to help others take their shops to the next level. Visit AutoShopShowcase.com to sign up for monthly business mentoring with Gary Gunn for your auto repair shop. Follow Showcase on Facebook: https://www.facebook.com/showcasegarygunn Subscribe to Showcase on Youtube: https://www.youtube.com/channel/UCUAcLSWybaYxf5lULXM835g/ --- #autoservicecenter #autoshop #management #autorepairshop #automotiveindustry #interview #automotivebusiness #managementstrategies #autoshop #repairshop #mindset #garygunn #showcase #interviews #automotivetraining
Doug Wick On Beating Cancer, Auto Shop Management Mindset
Here in Bowling Green, Kentucky, home of the Corvette, we appreciate classic cars. Nothing beats a good ‘57 Chevy! Just like nothing beats a good independent auto repair shop’s impact on your local community! Need help for maximum impact? Call me or DM today! #autorepair #hotrods #customcars #classiccars #chevy --- Showcase is a podcast series focused on Automotive Repair Shop Owners. Since 1979, Gary Gunn, AAM has worked with owners in both equipment sales and business coaching. Now, Gary brings his experience and expertise to shine a spotlight on industry success stories and share tools to help others take their shops to the next level. Visit AutoShopShowcase.com to sign up for monthly business mentoring with Gary Gunn for your auto repair shop. Follow Showcase on Facebook: https://www.facebook.com/showcasegarygunn Subscribe to Showcase on Youtube: https://www.youtube.com/channel/UCUAcLSWybaYxf5lULXM835g/ --- #CarCare #CarRepair #AutoShop #VehicleMaintenance #CarMechanic #BusinessCoach #BusinessStrategy #BusinessOwner #LeadershipDevelopment #GrowYourBusiness #BusinessMentor #LeadershipCoaching #short
Customized Hot Rods And Auto Repair Shops
𝘕𝘰𝘵𝘩𝘪𝘯𝘨 beats a classic car! Check out these ‘55 and ‘57 Chevys! Its so amazing the work that folks put into restoring and customizing these. Showing off the finished product makes all the hard work worth it. Just like the freedom auto repair shop owners gain when they run their shops on the right systems and processes. This is your goal as an automotive professional. Let me help you reach it with a FREE SOP starter kit! Call or DM today! #classiccars #hotrods #autorepair #automotivebusiness #autoshopowner --- Showcase is a podcast series focused on Automotive Repair Shop Owners. Since 1979, Gary Gunn, AAM has worked with owners in both equipment sales and business coaching. Now, Gary brings his experience and expertise to shine a spotlight on industry success stories and share tools to help others take their shops to the next level. Visit AutoShopShowcase.com to sign up for monthly business mentoring with Gary Gunn for your auto repair shop. Follow Showcase on Facebook: https://www.facebook.com/showcasegarygunn Subscribe to Showcase on Youtube: https://www.youtube.com/channel/UCUAcLSWybaYxf5lULXM835g/ --- #CarCare #CarRepair #AutoShop #VehicleMaintenance #CarMechanic #BusinessCoach #BusinessStrategy #BusinessOwner #LeadershipDevelopment #GrowYourBusiness #BusinessMentor #LeadershipCoaching #short
Are The Results Worth The Work?
In this clip, remote shop owner Bryan Kelley poses several questions on leadership in automotive service businesses. Namely, how can owners communicate in a way that auto shop staff will listen? Are you speaking clearly, LISTENING, and laying out your staff duties in plain English? Or are you yelling in frustration because they ought to know by now what your expectations are? --- Showcase is a podcast series focused on Automotive Repair Shop Owners. Since 1979, Gary Gunn, AAM has worked with owners in both equipment sales and business coaching. Now, Gary brings his experience and expertise to shine a spotlight on industry success stories and share tools to help others take their shops to the next level. Visit AutoShopShowcase.com to sign up for monthly business mentoring with Gary Gunn for your auto repair shop. Follow Showcase on Facebook: https://www.facebook.com/showcasegarygunn Subscribe to Showcase on Youtube: https://www.youtube.com/channel/UCUAcLSWybaYxf5lULXM835g/ --- #communication #autorepairshop #automotiveindustry #interview #automotivebusiness #shoptalk #autoshop #repairshop #autoservices #automotiveservice #interviews #businessgrowth #automotivetraining #businessowner
How Owners Communicate So Auto Shop Staff Will Listen!
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